The
employer onboarding flow suffered from parallel UX and technical failures:
#1 Core UX Issues- No Value Visibility: Failed to communicate "What's in it for me?" during vacancy creation
- HR Mismatch: Flow structure contradicted standard recruiter workflows (e.g., no ATS-style bulk actions)
- Interface Overload: Multi-action screens increased cognitive load
#2 Technical Debt- Document Parsing: File upload feature (intended to speed up onboarding) frequently:
- Misclassified data fields (e.g., parsing salary as job title)
- Forced manual corrections → 2x redundant work
- Final Stage Breakdown: Even compliant users received:
- Manual candidate selection pipeline
- No match justification
Systemic onboarding flaws:✓ Non-compliant with HRIS standards (no Workday/Greenhouse parallels)✓ Document parser achieved only 58% field accuracy✓ Zero post-completion guidance on next steps